With several years’ experience on Look Ahead’s Board, I became Chair of Look Ahead in July 2017 when Stephen Alexander stepped down. My first year as Chair has been both challenging and inspiring, as we face severe financial pressures on local government and the NHS, while we see more urgent need for our services to meet the needs of our customers.
As I go out to meet customers I see the dedication and resilience of our staff. This year we welcomed two new board members who bring fresh expertise from across the care and housing sectors. All of our board and staff are truly committed to living our values and supporting some of the most vulnerable people in our communities to move forward with their lives.
Quality and safety remain a key focus for us. We constantly look to improve, meeting the high standards set by the Care Quality Commission and Homes England. Ratings at our CQC-regulated services are good , and in February this year Homes England confirmed that Look Ahead has maintained our G1 V1 rating, meeting governance and viability requirements as set out in their governance and financial viability standard.
It is a challenging road ahead, but as always, our customers remain our focus. Their needs drive our vision and working with them, not for them, will shape our future.
Julie Jones CBE
Look Ahead Chair