Where we delivered
services in 2017-18

We deliver 113 care, support and accommodation services across 30 local authorities in London and the South East.
10 new services
1 new borough

Look Ahead in numbers

7,000
People supported
7,000 People supported
7,000 People supported
£5.8m
New business wins
£5.8m New business wins
£5.8m New business wins
10
New services
10 New services
10 New services
92%
Value of services retained
92% Value of services retained
92% Value of services retained
1
G1/V1 rating from Homes England retained
1 G1/V1 rating from Homes England  retained
1 G1/V1 rating from Homes England retained
1,667
Customers achieved greater independence
1,667 Customers achieved greater independence
1,667 Customers achieved greater independence
94%
Customers recommend our services
94% Customers recommend our services
94% Customers recommend our services
1
Independent evaluation
1 Independent evaluation
1 Independent evaluation
295
Planned move ons
295 Planned move ons
295 Planned move ons
83%
Services rated good or outstanding
83% Services rated good or outstanding
83% Services rated good or outstanding
4,011
delegates benefited from internal development workshops
4,011 delegates benefited from internal development workshops
4,011 delegates benefited from internal development workshops
113
services
113 services
113 services
30
local authorities
30 local authorities
30 local authorities
2,300
bedspaces
2,300 bedspaces
2,300 bedspaces
89%
of registered services rated good or outstanding by the CQC
89% of registered services rated good or outstanding by the CQC
89% of registered services rated good or outstanding by the CQC

Income 2017-2018

  • Social Housing Lettings - owned properties 20%
  • Social Housing Lettings - managed 20%
  • Care and support contracts 57%
  • Other income 3%

Surplus 2017-2018
Money to be reinvested into services

£703,000

Expenditure 2017-2018

  • Social Housing Lettings - owned properties 15%
  • Social Housing Lettings - managed 23%
  • Care and support contracts 61%
  • Other expenditure 1%

A Psychologically Informed Environment (PIE) takes into account the history and life experiences of customers and staff and provides a framework for reflection on how these factors affect the way we interact.

The people we support have all experienced various degrees of trauma and distress and will often exhibit what can be perceived as challenging behaviour. Staff at a PIE service will understand that behaviours which are perceived as challenging are the expression of the individual’s emotions given their lived experience. By accepting this vital principle we are better able to understand the needs of the people we are working with.

We are aiming to introduce PIE across 500 bed-spaces in London; services already using a PIE approach have seen reduced evictions, a decrease in serious incidents and better staff retention. In June 2017 as part of our commitment to embedding a PIE approach we re-launched See Think Act, our own framework co-designed by operations staff, central services staff and external experts.