Look Ahead in numbers
Money to be reinvested into services
A Psychologically Informed Environment (PIE) takes into account the history and life experiences of customers and staff and provides a framework for reflection on how these factors affect the way we interact.
The people we support have all experienced various degrees of trauma and distress and will often exhibit what can be perceived as challenging behaviour. Staff at a PIE service will understand that behaviours which are perceived as challenging are the expression of the individual’s emotions given their lived experience. By accepting this vital principle we are better able to understand the needs of the people we are working with.
We are aiming to introduce PIE across 500 bed-spaces in London; services already using a PIE approach have seen reduced evictions, a decrease in serious incidents and better staff retention. In June 2017 as part of our commitment to embedding a PIE approach we re-launched See Think Act, our own framework co-designed by operations staff, central services staff and external experts.