Our vision

mission
Working with people to make choices, achieve goals and take control of their lives through high quality care, support and housing.
vision
Look Ahead will be a leading provider of specialist support and care services for people with complex and multiple needs, bridging the gap between social care, health and housing. We will have a solid reputation as a growing, solution-focused housing and social care business that draws on the best work of both the public and private sectors. We will work in partnership, embrace digital innovation and maximise our property assets to deliver high quality, outcomes-based services in line with our values.
values
excellence • aspiration • partnership • trust

Introduction:
Chris Hampson

The past year has been both challenging and rewarding for Look Ahead. This Annual Review really captures the progress we are making in developing new and innovative partnerships that make a difference across all areas of our work.

Housing and social care is a difficult market to operate in, but this is where our roots lie. While others are choosing to move away from the sector, we have looked back to our many years of experience and expertise in social care and housing and are choosing to go deeper into this space.

Working as a housing association within the social care and health arena is not an easy option. There continue to be considerable budgetary constraints. To make it work you’ve got to work hard and you’ve got to make sure services are safe – the margins are tight, but the rewards are huge.

The services we are developing as a result of our new partnerships are ever more innovative and creative than in the past. This review shows that truly integrated working between housing, social care and health is not just about innovation and improving customers’ lives, but also results in real monetary savings to the public purse.

It also highlights that it’s not just about the big things – new buildings and services, or large contracts. We also reflect on the smaller things, such as our Lambeth LIFT project where we provide medical support to people in their own homes. And at our Kensington and Chelsea homelessness services, evictions have dropped significantly as an embedded PIE approach builds understanding between staff and customers.

I hope you enjoy reading this Annual Review, and that it gives you an insight into just what we and others can achieve, when we work in a genuinely integrated way.

Chris Hampson
Chief Executive

In 2017-2018 we supported more than

7,000

people to achieve their goals and begin moving forward with their lives.