annual review2017

mission vision values

Working with people to make choices, achieve goals and take control of their lives through high quality care, support and housing.

2016-17 timeline

From winning awards to launching new services and programmes, the last year has been a busy and exciting one for Look Ahead.


We started supporting 79 homeless older men at our new Edward Alsop Court service in Westminster


Our annual Customer Celebration Event attracted over 150 people from across Look Ahead.


Our Institute of Leadership & Management accredited training programme launched, with 110 of our staff taking part.


Our Investors in People assessment began – we were later delighted to be awarded the Advanced Silver Level accreditation.


16 apprentices started as part of our 2016-17 cohort, marking the ninth successful year of our programme.


Our Experts by Experience Training Programme continued to grow – this month training members of Police Now's graduate leadership programme.


An external research evaluation into the effectiveness of our Tabard Forensic Service began.


We were making final touches to our brand new website – – which launched early in 2017.


We were busy getting ready for the launch of our HAWK Service, supporting people in hospital in partnership with South London and Maudsley NHS Foundation Trust...


Our new service for young people in Milton Keynes launched – our first in Buckinghamshire.


Our Nimrod House service made the UK Housing Awards shortlist and later in the year, we won! We also won Learning Team of the Year Bronze Award at the International Learning Awards.


We were preparing for the opening of seven new services in April and our Crisis House Team were shortlisted for a Housing Heroes award.

I’m pleased to open this year’s Annual Review which gives us an opportunity to take a look back at the year 2016/17. The review focuses on the things we are most proud of as an organisation; the things that make us different, and ultimately, the things that make us Look Ahead.

Last year was a challenging one externally. We saw a high demand for hospital beds, growing problems around delayed discharge, and all too often, adult social care seemingly missing from the solution. In spite of these challenges, Look Ahead has continued to thrive and innovate.

While it is encouraging to see social care and mental health higher on the political agenda, all too often we still see systemic failings in joining up health, social care and housing, leaving the customer weaving their way through silos. As a frontline organisation, Look Ahead is in a position to integrate at a local level.

This review demonstrates how we are delivering integrated services in partnership with health and social care, and how our specialist housing helps people live more independently. This approach supports positive change in customers’ lives as their stories show.

Ultimately it’s our staff who make our services successful, and I am continually reminded that those who work in our sector do so because they have a deep passion and commitment to what they do. Their work is fulfilling – often challenging – and the small things they do every day change lives. For this I can only thank them.

Finally, I would like to end by thanking Stephen Alexander, our outgoing Chairman, for his exemplary contribution and commitment over the last six and a half years, and welcoming Julie Jones to her new role as Chairman.

Chris Hampson
Chief Executive